the service
looopoi provides software for hospitality and event operations, including guest feedback capture, staff recognition, two-way performance reviews, shift and event reporting, incident tracking and management dashboards. We provide it on an "as available" basis and may change features over time.
By creating an account or using the platform you agree to these terms.
free trial
The free trial runs for 30 days from account activation and covers one venue. No payment details are required and no charge is made when the trial ends — the account simply becomes read-only until you choose a plan.
We may end or vary trial terms for new sign-ups at any time. Existing trials are unaffected.
subscriptions and payment
Paid plans are billed monthly in USD in advance. Prices are published on our pricing page and may change with 30 days' notice to existing customers. Payment is due on invoice.
cancellation
Solo and Growth plans can be cancelled at any time, effective at the end of the current billing month. There is no lock-in and no cancellation fee. Group plans may have separately agreed terms. We do not refund part-months.
your data
You own your data. We process it under our Privacy Policy. You can export it at any time. On cancellation we retain it for 90 days so you can retrieve it, then delete or anonymise it.
your responsibilities
- Keep access codes confidential and tell us immediately if one is compromised
- Have a lawful basis for collecting guest and staff information through the platform
- Display an appropriate privacy notice wherever guests give feedback
- Use the platform lawfully and not to harass, defame or unlawfully monitor anyone
- Ensure staff performance reviews are used consistently with your employment obligations
acceptable use
You may not reverse engineer the platform, resell access without our written agreement, attempt to access another client's data, or use the platform to store information you are not entitled to hold.
AI features
Our AI assistant and AI-generated reports are decision support, not decisions. Output may be inaccurate. You remain responsible for operational, health and safety, and employment decisions.
Do not rely on AI output for health and safety compliance without human review. Every AI-generated report is editable before it is issued.
availability
We aim for high availability but do not guarantee uninterrupted service on Solo or Growth plans. Group plans may include a separately agreed service level agreement.
liability
To the maximum extent permitted by law, our total liability in connection with the service is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost data, except where liability cannot lawfully be excluded.
Nothing in these terms limits rights under the Consumer Guarantees Act 1993 where they apply. If you acquire the service for business purposes, you agree the Consumer Guarantees Act does not apply.
intellectual property
looopoi and all associated software, design and branding remain our property. You are granted a non-exclusive, non-transferable licence to use the platform for the term of your subscription.
suspension and termination
We may suspend or terminate an account that breaches these terms, that is used unlawfully, or where fees remain unpaid after reasonable notice.
changes to these terms
We may update these terms. Material changes will be notified by email at least 30 days before taking effect.
governing law
These terms are governed by New Zealand law and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.
Question about these terms?
hello@looopoi.com