A guest speaks. Your duty manager knows in seconds. The staff member who fixed it gets the credit. Leadership sees all of it live. looopoi closes the loop that every other system leaves open.
run a café or restaurant? see LoyalLoop →A guest scans the QR on their table. Everything after that happens on its own.
most systems collect feedback.
looopoi closes the loop.
One bad review, one unrecognised staff member, one unread shift report. Individually survivable. They compound every single week.
Every feature exists because a duty manager, a GM or a CEO actually needed it on a night that mattered.
Most tools measure staff in one direction only. looopoi measures both — because the reason good event staff don't come back is rarely the work.
Ten taps, under a minute. Punctuality, presentation, safety, guest handling, performance under pressure, teamwork, comms discipline, initiative — and the question that matters most: would you roster them again?
Anonymously, if they choose. Was I briefed properly? Did I have the equipment I needed? Was I treated with respect? Did I feel safe? Were my breaks given? Would I work this manager's event again?
Both directions score out of 100 and feed a live leaderboard — week, month, quarter, year. Visible in the Command Center.
Staff-to-manager questions are grounded in the Gallup Q12 engagement framework and eNPS. Two map directly to health and safety and rest break obligations.
Submit anonymously and the reviewer's identity is not stored against the review. Not hidden — not stored. Results stay locked until no individual can be identified.
casual event staff are the least-reviewed workforce in hospitality, and the fastest to leave.
StarLoop runs your daily service. LoyalLoop keeps your guests coming back. EventLoop runs your events. Buy one, add another when you want it — same data, same login.
Everything a hospitality venue needs to run a tight service — live guest feedback, staff recognition, shift reporting and group-level visibility.
Points, stamp cards and rewards that live in your guest's phone. They scan the code on the table, join in twenty seconds, and their card is in their wallet before the coffee arrives. No app to download, no plastic card to lose.
When the whole year rides on one night. Build the event once and looopoi generates the readiness checklist by department, tracks incidents live, and writes the wash-up while it's still fresh.
galas · conferences · concerts · sporting fixtures
community events · weddings · stadium and arena operations
A regular gets a bad coffee at 8:12 on a Tuesday. This is everything that happens next, and all of it is done before they reach the door.
Want to see it running on a real phone? We will come to you — it takes about ten minutes.
Feedback in one place, staff in another, events in a third. Nothing joins up, so nothing compounds. That's the actual problem.
| Feedback tools | Staff apps | Event software | looopoi | |
|---|---|---|---|---|
| Guest feedback | Yes | No | Sometimes | Yes |
| Real-time manager alert | Rarely | No | No | Yes |
| Staff recognition | No | Yes | No | Yes |
| Staff review management | No | No | No | Yes |
| Shift reports | No | Sometimes | No | Yes |
| Event readiness scoring | No | No | Yes | Yes |
| Live incident tracking | No | No | Yes | Yes |
| Multi-venue command view | Rarely | No | Rarely | Yes |
| Daily service and events | No | No | No | Yes |
looopoi is one.
Start with one venue. Scale to the whole group when it proves itself.
Full access to StarLoop for one venue for 30 days. We just need your business details so we can set it up properly. No credit card, cancel any time, and no auto-charge when it ends.
The first 10 New Zealand cafés and restaurants on LoyalLoop pay NZ$49 per venue per month, held for twelve months, then NZ$79. Set up for you, printed cards included, staff shown how to use it. In exchange we ask for your name, a logo and one honest sentence about how it went. When the ten places are taken the offer closes.
Every venue is different. looopoi is built to flex around your operation, not the other way around. Each feature switches on or off, and pricing follows.
talk to us about a custom plan →One form. One venue. Live within a business day.
We'll email your access code within one business day.
Check your spam folder if it hasn't landed.
Ready to start a trial, want a live demo, or just have questions. We reply within 24 hours.
We'll be in touch within 24 hours.