01 — the problem

most venues find out
hours too late.

One bad review, one unrecognised staff member, one unread shift report. Individually survivable. They compound every single week.

01

complaints go cold

A guest rates one star and walks out. Nobody knows until it's a Google review, and by then the only move left is an apology.

1 bad review costs an average of 30 customers — Womply

02

shift data disappears

Paper notes, WhatsApp threads, verbal handover at the door. Nothing searchable. Nothing that compounds into something you can act on.

NZ hospitality turnover up to 88% — MBIE 2024

03

staff go unnoticed

No recognition in the moment it was earned. Your best people leave because nobody was watching on the night it mattered.

Replacing one team member costs USD $5K–$16K — Cornell

04

leadership flies blind

Multi-venue operators hear about last night on a phone call this morning. There is no live view, so there is no live decision.

Restaurant management software growing 16.3% a year to $19.87B by 2033 — Market Research Future 2025

02 — why looopoi

three systems
that don't talk
to each other.

Feedback in one place, staff in another, events in a third. Nothing joins up, so nothing compounds. That's the actual problem.

Feature comparison between feedback tools, staff apps, event software and looopoi
	Feedback tools	Staff apps	Event software	looopoi
Guest feedback	Yes	No	Sometimes	Yes
Real-time manager alert	Rarely	No	No	Yes
Staff recognition	No	Yes	No	Yes
Staff review management	No	No	No	Yes
Shift reports	No	Sometimes	No	Yes
Event readiness scoring	No	No	Yes	Yes
Live incident tracking	No	No	Yes	Yes
Multi-venue command view	Rarely	No	Rarely	Yes
Daily service and events	No	No	No	Yes

looopoi is one.

03 — by the numbers

88%

Staff turnover in hospitality — the highest of any industry.

MyHR / MBIE 2024

30×

Customers lost on average from a single unresolved negative review.

Womply Research

$16K

Upper estimate, in US dollars, of replacing one hospitality team member (Cornell research).

Cornell University / MBIE

30 days free. One venue. No card.